Refund policy

You have 14 days to return an order after receiving it.

Please contact us before returning the item.
Unless arrangements are made with us, you cover the cost of the return.
Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.
If you have any questions, please contact us.

The product must be unused, in its original packaging undamaged and with all the security seals intact. This is due to the importance of hygiene and to protect you as a customer.

Instructions for returning goods

If you wish to make a return, send us an e-mail.Talk containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, preferably using the return form. 

Ship the items for return within 14 days of the date of the notification.
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging. Returned products shall be sent by recommended letter or by trackable package to ensure it arrives safely and unharmed. 
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

Kindly note that you are responsible for any shipping expenses when returning the package to us. titobeauty does not take responsibility for any items lost during the return shipping.